Terms and Conditions


Please read these terms and conditions of service before using VisaOnlineVietnam.com by using this site, by sending or delivering your application(s), and/or other documents (s) to VisaOnlineVietnam.com, you acknowledge reading and accepting these terms & conditions and agree not to violate our policies.

By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, VisaOnlineVietnam.com may modify these Terms & Conditions.


Processing Time And Service Completion

The processing time for Vietnam Evisa by Visaonlinevietnam.com is 3-5 working days for Evisa (normal service) or 2-3 working days (urgent service) or Emergency service with 1 working day (4-8 working hours) except Saturday and Sunday (weekend). If you apply from 14:30 PM every day from Monday to Friday or on a Saturday, Sunday or holiday, it will be processed the next business day.

The processing time for Vietnam visa on arrival by Visaonlinevietnam.com is 7-9 working days (normal service) or 6-7 working days (urgent service) or 5-6 working days (Emergency service) except Saturday and Sunday (weekend). If you apply from 14:30 PM every day from Monday to Friday or on a Saturday, Sunday or holiday, it will be processed the next business day. Stamping fee extra.

The processing time should be started to calculate from the next business day after received the documents and the payment are delivered to Visaonlinevietnam.com. We will not be held responsible for The Vietnam Immigration can consider to approve visa single although you apply multiple or apply business visa; They also consider to approve an approval visa letter or Evisa by each case. Visaonlinevietnam.com will not be held responsible for any delays, cancellations, financial and other losses due to the Governmental denial or delay in processing.

Our service is completed once the letter of approval or Evisa is sent to the email address you provided during the application process. Once an approval letter or Evisa has been sent to your email address, we are unable to reimburse you the visa fee.

You are required to notify us if you do not receive the letter in time, if no email informing us that you do not receive the letter within 3 working days at least prior to the validity visa date, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses provided by applicants or the situation that applicants do not notify us by email that the approval letter or Evisa is not received.

* Guarantee visa (Immediately service case in Time off, Sat, Sun or Holidays): you must send more details flight on arrival after your payment for our arrangement guarantee visa at the airport without mistake happen.

Fees And Payments

You agree to pay all fees and charges for the service offered by VisaOnlineVietnam.com (including “service fee” and “stamping fee”). Requirements and fees related to the processing of Vietnam visas are subject to change, including, but not limited to, application forms and documentation required for visa issuance, which are subject to change without notice.


For Visa Cancellation After Payment

The Vietnam Immigration Dept runs a no refund policy on all Vietnam visas as they charge for work done and not per granted visa, it is therefore important that should you wish to cancel your visa application with https://www.Visaonlinevietnam.com that you contact us immediately to prevent any unnecessary cost being incurred. Once an application for an Approval letter or Evisa has been made by us with the Immigration Dept, we are unable to reimburse you the visa fee.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. https://www.Visaonlinevietnam.com cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information supplied by you. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of issuance. Therefore, we strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.

Refund Policy

If for any reason you wish to cancel a service before your information was received by VisaOnlineVietnam.com, or before making the payment, you can do so without any penalties or charges by informing us via email or supporting hotline. You will receive a full refund of any fees paid for this particular service. However, if you decide to cancel after payment and the visa status being changed into “processing” and your visa application information has been sent to the Immigration as said above, no refund will be given and the service will be completed.

Emergency case: Please be reminded to call us immediately through our hotline if you may encounter any trouble with the visa at the airport/Embassy for problem solving. If you do not, we will not be in charge of any trouble/refunding later due to this. Some case will be refunded: the visa is refused, the law of Immigration Department changed.

To PayPal: Due to new PayPal refund policy: If asking refund in any situation the fee charged of transaction successful will be not refunded. In this case, the amount paid will not get back not enough as first.


Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement. See the details of our privacy statement: Privacy Policy.


By using this site and our services you give VisaOnlineVietnam.com your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.

Security: By submitting the application form, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your User ID (login) and password. You are responsible for all uses of your User ID (login), whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your User ID. Please refer to our Privacy Statement that governs submitted & distributed information.


Review And Payment

If you apply for Urgent/Emergency Visa on Saturday, Sunday or local public holiday; the service will be delivered on the next Monday (working hours is calculated from 9:30 AM). In case you insist in arriving in Vietnam on Saturday, Sunday or public holiday; you are advised to immediately to contact us to upgrade the paid service into Guarantee Visa with extra payment.